I am a retired PI of over 25 years and an author and publisher. My books can be found at Erik Publishing.
The feature needed is for someone to answer a simple question about an error message. All instructions have been followed. The phone device is recognized by iTunes. Your software is not working.
The directions give arbitrary messages to tabs and links that do not exist. I paid for a service that cannot be used. All I want to do is save transfer text messages
Hardly helpful. The author states to go to a Device Overview screen that does not exist.