If you recently installed iTunes for the first time on your computer or updated on a Mac, the issue is going to be due to a new setting in iTunes 12.2, and to fix it, please follow the steps below:
- Open iTunes.
- Open iTunes Preferences. To do this on a PC, click on the menu in the upper left corner of the iTunes window and select Preferences... (or press control-comma). On a Mac, click on iTunes menu > Preferences (or press command-comma).
- Click on the Advanced tab of iTunes Preferences (far right).
- Check the box to "Share iTunes Library XML with other applications".
- Close iTunes Preferences and try using iExplorer again.
If the issue persists after making sure the Share setting is enabled in iTunes, please submit a support ticket, and we'll be glad to help troubleshoot further and get everything transferred into iTunes for you.