I'm pleased to report that this issue has been fixed via a software update, so if you are getting this error, please simply update iExplorer to version 188.8.131.52 or later by clicking on File menu > Check for Updates. Then, update Sharepod to version 184.108.40.206 or later by clicking on the gear icon > Check for Updates.
This error is due to a change Apple made to iTunes in version 12.1, and iExplorer and Sharepod are now fully compatible with iTunes 12.1.
Where is the file menu?
How do I reach a customer service representative?
I'm running the 4.2 program , and still getting the error message. what do i do?
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