Error about "iPhone Listener Process" is appearing. How do I fix this?

If your iPhone or iPad isn't showing in Sharepod and there's an error message with "iPhone Listener Process failed to initialize", try opening iTunes and check whether your device is connecting to iTunes and make sure it appears there first and choose to install any additional components, if prompted. Then, once you confirm your device is connected and showing in iTunes, check Sharepod again and if you still receive the same error, try closing and reopening Sharepod.

If you installed iTunes from the Windows Store and the steps above didn't work, you should be able to fix it by uninstalling iTunes and two other Apple programs in your Windows Settings called Bonjour and iPod Support and then once all 3 programs are uninstalled, download iTunes directly from Apple's website at the link below and reinstall it (which also installs the other two). The Windows Store version of iTunes seems to be causing the error due to the way it installs which is somehow different from the version of iTunes from Apple's site.

If you aren't sure where you downloaded iTunes, we recommend to still try the steps of uninstalling iTunes, Bonjour, and iPod Support in your Windows Settings and reinstalling iTunes from Apple's website. Then, if you still receive the error, restart your computer and try using Sharepod again. 

If you are receiving this error that also mentions "Error code: An attempt was made to load a program with an incorrect format. (Exception from HRESULT: 0x8007000B)" , please simply update to version by clicking on File menu Check for Updates. The error is caused by a change in Tunes version 12.1, and Sharepod version is now fully compatible with it. 

If you receive "ErrorCode: Unable to load DLL 'iTunesMobileDevice.dll'" on your Windows PC, please keep reading and first check to make sure that you do have iTunes installed.

If iTunes is already installed on your PC, this error is usually caused by the way iTunes and other Apple software was installed in Windows and only happens to certain PC's. The issue prevents iPhones, iPads, and iPod Touches from connecting in Sharepod, but regular iPods are not affected by this issue and can still connect just fine. 

Please first try running Sharepod as an administrator. Simply right-click the app from the shortcut on your Desktop and choose “Run as administrator” from the context menu. Or, if it's pinned to your taskbar, make sure it's closed, hold down Shift and right-click on the app, and select “Run as administrator” from the context menu. 

If you still receive the error when running as admin, please try this:

1.) Close Sharepod.
2.) Open Windows Explorer and go to C:\Program Files (x86)\Common Files\Apple\Apple Application Support\
3.) Copy the SQLite3.dll file
4.) Paste it into C:\Program Files (x86)\Sharepod (If you get a message about the file already existing, choose to Replace)
5.) Relaunch Sharepod.

(NOTE: If you don't see (x86) after Program Files, it means you have a 32 bit PC, so just go into the "Program Files" folder instead)

If those steps don't resolve it, please try these: 

1.) Close Sharepod and open Windows Explorer.
2.) Right-click on Computer in the left panel and choose Properties.
3.) Click on Advanced System Settings in the left panel. 
4.) Click on Environment Variables. 
5.) Look under System variables for "Path" in the Variable column. 
6.) Select "Path" and click on the Edit... button.
7.) An Edit window will come up and just press the right arrow key to put your cursor at the end of the "Variable value" field. 
8.) Copy/paste in these folder paths exactly after the ones already there (all separated by semicolons):

;C:\Program Files (x86)\Common Files\Apple\Apple Application Support;C:\Program
Files (x86)\Common Files\Apple\CoreFP;C:\Program Files (x86)\Common Files\Apple\Mobile Device Support;

9.) Click on OK and close those windows. 
10.) Open Sharepod and connect your device. 

If you still get the error, please try following steps 1-10 again, but this time, delete everything in the "Variable value" field in step 7 and just paste in the folder paths from step 8 so that the field only has those folder paths. If you still get the error after that, please restart your computer and check Sharepod again. 

If you still receive the error after trying everything above, I would recommend trying Sharepod on a different computer if you have access to one since the issue only affects certain PC's. 

If you still need assistance with this issue, please submit a support ticket and let us know whether you were able to try all of the steps above and whether you tried using Sharepod on a different computer.


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